Privacy policy

Shift Logistics Private Limited (“Shift Logistics,” “we,” “our,” “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile application, or any other platform/tool developed by Shift Logistics (collectively referred to as the “Platform”). By accessing or using our Platform, you agree to the practices described in this Privacy Policy. Please read it carefully.

This Privacy Policy applies to the use of our website www.shift.in, Shift Logistics’ mobile application, and any platform/tool developed by Shift Logistics. This Privacy Policy is an integral part of the agreements/terms and conditions of use between Shift Logistics and its users/customers (“you” or “your”).

Purpose

This Privacy Policy aims to help you understand:

• The types of Personal Information (including Sensitive Personal Data or Information) that we collect from you;
• The reasons for collecting, and how we use, such Personal Information;
• How and with whom we may share this information;
• How we protect your Personal Information, including Sensitive Personal Data or Information;
• How you can access and update your Personal Information.

Personal Information/Sensitive Personal Data

“Personal Information” refers to any information that identifies you or could be used to identify you.

“Sensitive Personal Data or Information” includes information related to:

• Passwords;
• Financial details such as bank account information, credit or debit card details, or other payment information;
• Physical, physiological, and mental health conditions;
• Sexual orientation;
• Medical records and history;
• Biometric data;
• Any of the above details provided to or collected by the Company for processing or storage.

Types of Personal Information We Collect

While using our Services, we may collect the following types of Personal Information:

• Name
• User ID
• Email address
• Address (including country and ZIP/postal code)
• Gender
• Age
• Phone number
• Password chosen by you
• Geographical location via your IP address
• Financial account information like bank account details, GST certificate, PAN Card, etc., and transactional information related to transactions with the Company
• Information related to your customers/buyers

We may also collect additional information through documents (e.g., Aadhaar, PAN Card, GST certificate) uploaded or provided by you.

Automatic Data Collection

We may also collect information about your browsing behavior, including the URL of the site you visited before ours, your IP address, computer operating system, web browser type, and your ISP. Our Platform may use cookies to store data for technical administration, research, and user administration purposes.

Use of Collected Information

We retain your information as long as necessary to provide our services. By providing your information, you consent to our collection, use, sharing, and disclosure of the information as described in this Privacy Policy. We may use the information for various purposes, including but not limited to:

• Registering you on our Platform;
• Processing your orders/requests and providing our Services;
• Sending updates to you and your customers;
• Completing transactions and billing for services;
• Technical administration and customization of our Platform;
• Presenting Platform content effectively;
• Delivering personalized and targeted advertisements;
• Enhancing the functionality and features of our Platform;
• Conducting research and analysis;
• Handling requests, inquiries, complaints, and other customer care activities;
• Communicating changes to our Services or policies;
• Verifying your identity and preventing fraud;
• Investigating, enforcing, resolving disputes, and applying our terms;
• Complying with legal requirements.

Disclosure and Transfer of Information

We may disclose or transfer your information to third-party service providers to deliver the Services you have requested. We may also disclose your information to government or judicial authorities as required by law or to protect our rights and those of others. Additionally, we may share your information with our employees, data processors, and third-party vendors on a need-to-know basis.

Security Practices

We are committed to protecting your Personal Information. We implement reasonable security practices and procedures to safeguard your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, due to the inherent vulnerabilities of the internet, we cannot guarantee complete security.

User Rights

You have the right to access, modify, correct, and delete the Personal Information provided by you. To update or correct your information, you can contact us at [email protected]. Please note that withdrawing consent is not retroactive.

Retention of Information

We retain your Personal Information as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. If you cancel your registration, we may retain your information for a legally required period.

Changes to this Privacy Policy

We may update this Privacy Policy periodically and will notify you of significant changes. You are advised to review this Privacy Policy periodically. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

Contact Us

For any complaints, concerns, or inquiries regarding this Privacy Policy, please contact our Grievance Officer:

Dedeepya Palla
Shift Logistics Private Limited
5th Floor, Vijay 66 North,

Address: Jubilee Enclave, HITECH City,Hyderabad, Telangana 500081

[email protected]