4 Customer Retention Strategies Your Brand Needs to Use

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When a company grows and needs to deliver more products and services to more customers, it must decide whether to outsource its shipping and fulfilment operations. Many logistics functions are outsourced by businesses through the supply chain, including distribution, transportation, warehousing, packing, inventory forecasting, and fulfilment services. Customer retention improves when processes run smoothly.

Customers who are satisfied are the backbone of any e-Commerce company, and shipment delays, missing items, damaged goods, or other issues can undermine this satisfaction. As a result, it is critical that third-party logistics improve customer satisfaction in order to keep all levels of the supply chain happy and running smoothly.

Here are four ways to increase customer loyalty using 3rd party logistics! 

1. Same-Day Shipping

Offering fast and dependable shipping options is one of the best ways to increase customer loyalty. A third-party order fulfilment company can assist you with this by using logistics software that allows them to track and monitor shipments as well as provide real-time delivery status updates.

A one-stop shipping solution for businesses across the country, Shift offers same-day shipping at discounted rates so that you can easily delight your customers! 

2. Ship the Right Order Every Time with a Good 3PL Partner

Accurate shipping of orders is essential for improving customer satisfaction and goodwill of your customers can be easily shattered if they open the package to discover they received the incorrect order. This is a costly error. 

At Shift Logistics, trained professionals ensure error-free order delivery via established picking and packing techniques. Never again let your customers be disappointed by receiving the incorrect order. 

3. Do Not Deliver Damaged or Broken Items 

Damaged items upon delivery can leave even the most devoted customer with a bad taste in their mouth. Unfortunately, even one negative experience can cause you to lose a long-term customer. When it comes to proper handling, third-party logistics providers are experts.

The picking and packing professionals at Shift know how to ship orders in the most damage-free manner possible. Customers want to know that they can rely on you to deliver their orders on time and in good condition. Demonstrate it to them by delivering orders on time.

4. Simple and Effective Returns 

A simple and efficient returns process is another important aspect of customer retention. You can ensure that your customers can easily return damaged or defective items for a refund or replacement by partnering with a third-party logistics provider.

With the help of our trusted carrier network, you can effectuate smooth pickup of returns to ensure improved brand loyalty. 

In today’s tech-savvy world, customers love to share their shopping experiences, whether positive or negative. The more positive or negative the experience, the more likely they are to leave a review.

‍Outsourcing your logistics to Shift can help your brand significantly reduce the risk of receiving negative feedback for improper handling, warehouse delays, damaged or incorrect orders, or expensive shipping fees! 

If more 5-star reviews for fast and smooth order fulfillment are what you are looking for, partner with Shift Logistics today!