How to Streamline Order Returns for Customer Satisfaction?

In today’s hard and fast world, a smart and efficient returns process is the key to successful customer retention. In fact, a recent study has revealed that over 8 in 10 online consumers would not buy from a business if they faced a bad returns experience!

A streamlined returns management process can be both hassle-free for your customers and profit-making for your business. Dive in to learn more!

1. Write Clear and Easily Comprehensible Product Descriptions

Did you know that a lot of customers tend to return products because they didn’t match the product description? Online shoppers tend to rely on photos and descriptions of products before making a purchase as they don’t have the opportunity to verify the products in person. 

It is, therefore, extremely crucial to ensure that product details have been written clearly with as many specifications and accurate photographs as possible so that your customers can make informed decisions and you can effectively streamline your returns management! 

2. Have a Clear Return Policy

A return policy should serve as an instruction manual and explain to customers how they can successfully return a product without running into any trouble.

Your customers should be able to read and understand the return policy easily. They should be able to clearly grasp details such as how long they have to wait to return a product, how much a return will cost them, who they should contact, and much more. If you are not accepting returns on certain products, you should explain it to your customers clearly. 

3. Simplify the Return and Refund Process

Successful customer retention is so much more profit-making than acquiring new customers. In fact, a 5% increase in customer retention can boost profits from 25% to 95%!

Even though returning products is an unsatisfactory experience, you can still delight your customers with a simple and hassle-free return and refund process. This will also help you increase your chances of retaining customers! 

4. Personalize the Return Process

You can lend a personal touch to the return process by keeping your customers constantly in the loop every step of the way. This includes sending emails to inform your customers that you have received the returned item or when you will be shipping the replacement product.

Furthermore, you should also respond to calls and emails promptly to keep your customers satisfied! 

5. Partner with the Right 3PL Partner

A well-revered 3rd party logistics partner is the perfect solution to a difficult returns situation. When you utilize the services of the right 3PL team, the latter will take care of all order fulfilment-related tasks including packaging, dispatching, and returns. 

At Shift Logistics, we can help your business warrant a simple and smooth returns management process with our vast and trusted network of carriers! We have partnered with India’s most prestigious carriers so that businesses can find the most reliable services at great prices! 

From small to large-scale businesses, Shift comes equipped with the right order fulfilment, shipping, and integrations capabilities to help catapult your business to success. If you wish to step away from self-fulfilment or ad-hoc fulfilment or feel like your current 3PL partner is providing less than satisfactory services, get in touch with us today!